Faq

ORDERS

Can I cancel my order?

As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason, write to us at corporate@the7dekor.com or call or chat with us at +91 888 240 0195 within 24 hours of ordering and we will be happy to assist you.

What happens if the item is out of stock?

You can choose to receive an email notification when the item is back in stock by entering your email in the Back in Stock notification form on the respective product's page.

PAYMENTS

What payment methods do you offer?

We offer a number of different payment methods:
• Cash on Delivery (COD) is accepted for all eligible pin codes. Non-eligible COD orders won't be accepted.
• We accept all major debit & credit cards and also provide Net Banking options across major banks.

Do you offer Cash on Delivery (COD)?

Yes, we do offer COD in most, but not all, pincodes in India. You can check if COD is available for your pincode on the Shopping Cart page.

SHIPPING

Do you ship internationally?

No, unfortunately we do not ship internationally at this point, but we are working hard to bring this service to you soon.

What are the charges for shipping?

Shipping is charged on invoice value as follows -

• Rs. 0.00 - Rs. 999 - Rs. 100
• Rs. 1000 - Rs. 2999 - Rs. 150
• Rs. 3000 - Rs. 9999 - Rs. 250
• Above Rs. 10000 - Free

How long will it take for my order to reach me?

All Delhi NCR orders are dispatched and delivered within 5 days of order confirmation by our in-house logistics team.
All orders for the Rest of India are handled by our logistics partners. You can even visit the partner websites to manually check the status of your orders by putting in the AWB number sent to you via mail.

Do you accept returns?

Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: damaged product, manufacturing defect & incorrect product. You can reach us at corporate@the7dekor.com or at +91 888 240 0195 (IST 10AM - 7PM) to initiate a return.

Do you offer reverse pickup? Are there any additional charges for the service?

Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup. There will be no additional charges for providing pickup services.

What if I received a damaged product?

We welcome returns in case the product is received in a damaged condition. Our return policy is applicable within 7 days from receipt of the product. You can reach us at corporate@the7dekor.com or call our helpline number at +91 888 240 0195 to initiate returns.

What is the process to return a product?

1. You can reach us at customercare@the7dekor.com / corporate@the7dekor.com or at +91 888 240 0195 (IST 10AM - 7PM) to initiate a return. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: damaged product, manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.

2. Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.

3. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on the7dekor@gmail.com from where our Quality Assurance team will check the details in reference to its eligibility of return.

How long will it take to process my request?

We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. So it will take around 14-20 days to process your request and for the refund to reflect in your account.

How will I get my refund?

Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer (Please provide your account details for the same). Please allow 2-3 days for the amount to reflect in your statements.

NOTE: Please keep in mind:



1. We will be requiring the original packaging with any foam and cushioning inside, for our reference purpose and for the safe return journey of the product even if it is broken.

2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on corporate@the7dekor.com or whatsapp the images to +91 888 240 0195
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