Refund policy

RETURN POLICY

 

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome returns on the following terms -

  • In the event that a product does not match the item selected during order confirmation
  • If you identify quality or a manufacturing defect on the received product
  • If the product is received in a damaged condition.

 

 reach us at customercare@the7dekor.com / corporate@the7dekor.com or call our helpline number at +91 888 240 0195 to initiate returns.

 

BREAKAGES

 

In the case of breakage and any transit damage, please send a picture of the product via Whatsapp to +91 888 240 0195  and it will be taken care of immediately.

 

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside, for our reference purpose and for the safe return journey of the product even if it is broken.

 

RETURN PROCESS

 

  1. Our return policy is applicable within 48 hours of time from receipt of the product and applicable only for the following reasons: damaged product, manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at customercare@the7dekor.com / corporate@the7dekor.com or at +91 888 240 0195  (IST 10AM - 7PM) to initiate a return.

 

  1. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on customercare@the7dekor.com / corporate@the7dekor.com from where our Quality Assurance team will check the details in reference to its eligibility of return.

 

  1. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.

            

        4. Please note that glass products and ceramic products can neither be exchanged nor refunded.

Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.  The product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.

 

REFUNDS

 

All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse.  Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer (Please provide your account details for the same). Please allow 2-3 days for the amount to reflect in your statements.

 

Please note that glass products and ceramic products can neither be exchanged nor refunded.

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